RETURNS

Return Policy Guidelines

Scrappy Pets wants to make sure that you love your new item; if not- we want to make sure you get the style that is right for you.  Returns will be accepted within 30 days of purchase receipt on still new and unused items.  All return shipping must be pre-paid and insured.  Scrappy Pets cannot be liable for lost in-bound packages.

Warranty Policies and Repair Guidelines

What is the Scrappy Pets Warranty?
Scrappy Pets products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will repair the product, without charge, or replace it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear-and-tear, or fading of colors over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to Scrappy Pets. All shipping to Warranty Dept. must be pre-paid and insured. Scrappy Pets cannot be liable for lost in-bound packages. Only original materials and workmanship are covered by this policy. Reasonable-wear and-tear is not included.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supercedes all previous warranty policies. 
Note: This warranty does not cover discontinued items or items not purchased at an authorized retail outlet. 

What does "lifetime" mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product. Your Scrappy Pets items have been designed to last. Rest assured, we will do everything we can to service your product if necessary. We are business built around quality and we want to work with our customers. 

Reach us by phone at 866.923.8684 10AM-5PM PST or email us anytime at info@scrappypets.com